Skip to content
Knowledge Base

Answers to your
questions.

Everything you need to know about how we work, our services, and what you can expect.

Partnership & Process

How do we start a project with Thewelop?
We start with a discovery call to understand your goals. Afterward, we provide a detailed proposal outlining the scope, timeline, and budget. Once approved, we kick off with a strategy session.
What is your typical payment structure?
Typically, we operate on a 50/50 or 40/30/30 milestone basis for fixed projects. For ongoing strategy or development work, we offer monthly retainer agreements.
Do you work with international clients?
Yes, we work globally. We adjust our communication schedules to overlap with your time zone, ensuring seamless collaboration regardless of location.
How do you handle communication during a project?
We use Slack or Teams for daily updates and specialized tools like Linear or Trello for task tracking. We also schedule weekly or bi-weekly video syncs to review progress.
What happens if the scope changes during development?
We embrace agile methodologies. If requirements change, we assess the impact on timeline and budget, issue a change order if necessary, and adjust the roadmap transparently.
Do you sign NDAs (Non-Disclosure Agreements)?
Absolutely. We respect your intellectual property and are happy to sign a mutual NDA before discussing sensitive business details.
Who will I be working with directly?
You will have a dedicated project manager and direct access to lead developers and strategists. We believe in transparent, unfiltered communication channels.
What makes Thewelop different from other agencies?
We don't just build what you ask for; we build what your business needs. We combine high-level strategy with engineering excellence, focusing on long-term scalability rather than quick fixes.

Strategy & Consulting

Why do I need a digital strategy before building?
Building without a strategy creates "technical debt." A clear plan prevents wasted budget on unnecessary features and ensures your technology aligns with your long-term business goals.
What does a technology audit include?
We review your code quality, security, infrastructure, third-party integrations, and team processes to identify risks, bottlenecks, and opportunities for optimization.
How do you help with "Technical Debt"?
We identify the most critical areas of your legacy code that are slowing you down and create a refactoring plan that improves stability without halting new feature development.
Can you help us select the right software vendors?
Yes. We remain vendor-neutral and evaluate tools (CMS, CRM, ERP) based strictly on your specific requirements, integration capabilities, and total cost of ownership.
What is the "Horizon" framework you mention?
It's our strategic planning model: Horizon 1 covers immediate fixes (Now), Horizon 2 focuses on scaling and emerging value (Next), and Horizon 3 targets transformative innovation (Later).
Do you help with hiring internal tech teams?
Yes, we can vet candidates, design technical interview challenges, and help structure your engineering organization to ensure you hire top-tier talent.
How long does a typical consulting engagement last?
Audits typically take 2-4 weeks. Full strategic roadmaps take 4-6 weeks. Ongoing advisory roles often last 6-12 months or longer as we oversee execution.
What deliverables do we get from a strategy session?
You receive a comprehensive documentation package including a technical roadmap, architecture diagrams, budget forecasts, risk assessments, and a prioritized action plan.

Web Design & UX/UI

What is your design process?
We follow a "Double Diamond" approach: Discover (research), Define (strategy), Develop (wireframes & prototypes), and Deliver (high-fidelity UI and assets).
Do you design for mobile first?
Always. We prioritize mobile responsiveness to ensure your site performs perfectly on all devices, which is critical for both user experience and SEO rankings.
Can you redesign an existing website without rebuilding it?
Sometimes. If the codebase is healthy, we can apply a "reskin." However, if the underlying technology is obsolete, we usually recommend a rebuild for performance reasons.
What design tools do you use?
We primarily use Figma for all UI/UX work. This allows for real-time collaboration with you and seamless handoff to our development team.
How many revisions do I get during the design phase?
We typically include 2-3 rounds of consolidated feedback per key milestone. Our goal is to align early so major revisions aren't needed later.
Do you provide the source files for the designs?
Yes. Upon project completion and final payment, you own all design assets, including the full editable Figma files.
How do you ensure the design matches our brand guidelines?
We start by ingesting your brand book. If you don't have one, we can help create a digital style guide to ensure consistency across typography, colors, and imagery.
Do you do user testing?
Yes, for complex products we recommend usability testing with real users to validate navigation flows and interface decisions before writing code.

Web Development

What technology stack do you recommend?
We specialize in the Vue.js ecosystem, specifically Nuxt 4 for the frontend, paired with robust backends like Node.js, Supabase, or headless CMS solutions.
Why do you use Nuxt.js and Vue?
Nuxt offers the best balance of developer experience, performance, and SEO capabilities. It generates static or server-rendered pages that are incredibly fast and indexable.
Do you build custom solutions or use templates?
We build custom solutions tailored to your unique needs. While we use UI component libraries to speed up development, the architecture and logic are bespoke.
Can you integrate with our existing CRM/ERP?
Yes, we have extensive experience building APIs and connectors to sync data between your website and systems like Salesforce, HubSpot, SAP, or custom databases.
How do you ensure website security?
We implement best practices like secure headers, input sanitization, HTTPS everywhere, and regular dependency audits. We also use secure authentication providers like Supabase or Auth0.
Is the code you write SEO-friendly?
Yes. Semantic HTML, proper meta tags, fast loading times (Core Web Vitals), and server-side rendering (SSR) are standard in every project we ship.
Will I be able to update the website myself?
Yes. We integrate user-friendly Headless CMS platforms (like Sanity, Strapi, or Prismic) so your marketing team can manage content without touching code.
Do you offer maintenance and support after launch?
Yes. We offer monthly maintenance packages that cover security patches, library updates, uptime monitoring, and minor feature enhancements.

Growth & Performance

How do you improve website speed and performance?
We optimize images, use code-splitting, implement caching strategies, and minimize main-thread work. Our goal is always a 90+ score on Google PageSpeed Insights.
What is AEO (Answer Engine Optimization)?
AEO focuses on optimizing content for AI and voice search (like ChatGPT or Siri). We structure data so machines can easily understand and cite your business as the authority.
How long does it take to see SEO results?
SEO is a long-term game. While technical fixes can show results in weeks, significant organic ranking improvements typically take 3-6 months of consistent effort.
Do you help with content creation?
We provide content strategy and SEO briefs. For writing, we can partner with copywriters or collaborate with your internal team to ensure content is optimized for search.
How do you track the success of a project?
We define KPIs early on—be it conversion rate, load time, or lead generation. We implement analytics (GA4, Plausible) to track these metrics transparently.
Can you help with conversion rate optimization (CRO)?
Yes. We analyze user behavior using heatmaps and session recordings to identify drop-off points and run A/B tests to improve sign-ups and sales.
Is website accessibility (WCAG) part of your package?
Yes. We build with accessibility in mind (ARIA labels, keyboard navigation, contrast ratios) to ensure your site is usable by everyone and legally compliant.
Why is my current website not ranking on Google?
It could be technical issues (slow speed, broken links), poor content structure, or lack of authority. We start with an audit to pinpoint the exact cause.

Still have questions?

We are here to help. Book a free consultation call and let's discuss your specific needs.